Corporate profile, operations, compliance, language coverage & growth roadmap — from KNBPO Solution Private Limited, Noida, NCR.
Inbound, outbound & blended calling across BFSI, FinTech, e-commerce and insurance.
Pan-India recruitment across Versant V3-V5 bands with rigorous three-stage screening.
1,000+ member on-ground team, actively scaling toward 5,000+.
Digital lead generation sustaining a consistent client revenue pipeline.
50 fully trained, productive seats within 30 calendar days. TRAI, RBI and DPDP-aligned from Day 1. Claude, ChatGPT and Gemini embedded across daily workflows.
See All Differentiators50 seats live in 30 days — no enterprise lag.
TRAI, RBI, DPDP-aligned from Day 1.
Hybrid seat + outcome pricing aligns incentives.
A facility walkthrough or pilot proposal — within 48 hours of your confirmation.
Contact KNBPO SolutionA technology-first, compliance-anchored BPO firm headquartered in Noida, NCR.
KNBPO Solution Private Limited, incorporated in March 2023, delivers 24x7 inbound, outbound, and back-office services across BFSI, FinTech, E-commerce, EdTech, Telecom, Insurance, and Real Estate — fusing experienced human talent with AI-augmented workflows for measurable, compliant outcomes.
Noida, NCR — dedicated + multi-client operations across two operational floors.
Tele-calling, QA, WFM, and leadership functions staffed across both floors.
Claude, ChatGPT, Gemini embedded in daily operations for QA and reporting.
Two commitments that guide every client engagement.
To become a global leader in the BPO industry by delivering innovative, client-focused solutions that drive measurable growth and success for businesses.
To create a sustainable technology-driven ecosystem that empowers clients through exceptional service delivery, operational excellence, and long-term partnerships.
From a 50-person launch team to a multi-vertical delivery organisation.
Launched in Noida with 50 professionals and 2 clients. Revenue under ₹1 Cr — a foundation built on client satisfaction and operational excellence.
Onboarded 10+ high-profile client campaigns. Workforce grew past 200 across two delivery centres. Revenue exceeded ₹2.7 Cr.
Market presence established with revenue reaching ₹3.5 Cr, plus our first international client — while scaling tele-calling and Field Sales Force teams.
Scaling our calling and field-force capacity through renowned brand partnerships.
Currently operating with 200 tele-callers, scaling to 500+ by partnering with domestic and international clients. 10+ clients are in the pipeline today.
Building a strong on-ground Field Sales Force for clients demanding smoother field operations — establishing presence in both calling and field channels.
Four dedicated PODs covering the full outbound and workforce lifecycle.
Inbound, outbound, and blended tele-calling with sales, retention, and support campaigns across BFSI, FinTech, e-commerce, and insurance.
Pan-India recruitment across Versant V3-V5 bands, including regional-language hiring, backed by a rigorous three-stage screening process.
On-ground field marketing and sales teams — a 1,000+ member Field Sales Force, actively scaling toward 5,000+.
Digital lead generation focused on warm and hot categories, sustaining a consistent pipeline for client revenue growth.
Noida delivery centre — two operational floors, compliant for BFSI-grade engagements.
| Floor | Configuration | Seats | Use |
|---|---|---|---|
| Ground Floor | Open-plan workspace, biometric entry, CCTV | 60–70 | Primary ops – multi-client |
| Basement Floor | Larger hall, dedicated project zones available | 40–50 | Dedicated-client / overflow capacity |
| Reception & Interview Rooms | Visitor management, frosted-glass meeting cabins | — | Client visits, candidate interviews |
100+ current operational seats, scalable to 200+ within 60 days
Biometric access control, 24x7 CCTV coverage with 30-day retention
Broadband redundancy, UPS-backed power, USB-disabled production PCs
Segregated network zones and asset-tagged workstations for dedicated client programmes
Generative AI and automation embedded across QA, training, and reporting workflows.
| Platform | Role in Operations |
|---|---|
| Claude / ChatGPT / Gemini | QA audit summarisation, coaching notes, script optimisation, multilingual content validation |
| LeadSquared / Salesforce / Zoho / Freshworks | CRM workflows, disposition tracking, campaign & pipeline management |
| Google Workspace + Apps Script | Automated MIS reporting, data sync bots, performance alerting |
| Exotel / Ozonetel / Knowlarity | Cloud telephony, dialler stack, 100% call recording |
| Speech Analytics (partner-integrated) | Sentiment scoring, keyword spotting, compliance flagging |
| Agentic / AI Voice Call QA | Dedicated framework to audit AI-generated voice interactions alongside human agent calls, on the same quality rubric |
| WhatsApp Business API | Follow-ups, reminders, and document collection for customer engagement |
A BFSI-ready compliance posture with a clear upgrade roadmap.
TRAI DND, RBI Fair Practice Code, DPDP Act 2023 and call-timing (9 AM–9 PM) compliance built into scripts and dialler logic.
Role-based access, USB-disabled production PCs, NDA-bound staff, encrypted call recordings and CRM data.
Daily audits on a minimum 10% of calls, weekly calibration, and monthly business reviews; target ≥95% QA compliance.
ISO 27001-aligned internal policy pack in force today, with VLAN segmentation, incident response plan, and encryption-at-rest on a defined timeline.
Pan-India multilingual capability, including dedicated South Indian language sourcing.
| Region | Languages | CEFR Minimum | Sourcing Model |
|---|---|---|---|
| South India | Tamil, Telugu, Kannada, Malayalam | B2 (Upper-Intermediate) | Remote / WFH sourcing from respective states |
| North India | Hindi, Punjabi, Urdu | B2 | Local NCR + regional hiring |
| West India | Marathi, Gujarati | B2 | Remote / WFH sourcing |
| East India | Bengali, Odia | B2 | Remote / WFH sourcing |
| Pan-India | English (neutral accent) | B1+ spoken / B2 senior roles | Versant-certified across all agents |
Every regional-language deployment goes through: telephonic pre-screen, structured oral test (Versant / CEFR simulation), scripted role-play, formal CEFR declaration, and live nesting validation — before an agent goes live on any language-specific programme.
50 fully trained, productive seats within 30 calendar days of contract sign-off.
Recruitment, BGV, offer rollout, workspace and CRM access provisioning.
Product training, CRM onboarding, script rehearsal, Versant/CEFR gate, mock calls.
Supervised live calls, real-time coaching, QA scoring ≥90%.
Independent full-capacity ops, daily MIS, weekly governance cadence.
Transparent KPI targets with flexible, risk-shared pricing structures.
| KPI | Industry Benchmark | KNBPO Commitment |
|---|---|---|
| Attempts / Agent / Day | 80–100 | 100–120 |
| Connectivity Rate | 25–35% | 30–40% |
| Lead-to-Conversion Rate | 8–12% | 10–15% |
| QA Score – Human Calls | ≥85% | ≥95% |
| CRM Disposition Accuracy | 90%+ | ≥98% |
Fixed monthly rate per seat – best for stable volume and pilot phases.
Fee per completed/verified conversion – best for short pilots and seasonal bursts.
Reduced base seat cost + conversion bonus above an agreed threshold – shared-risk model.
Payment terms: Net-30 billing · 1-month refundable security deposit · Up to 5% SLA penalty / up to 8% performance bonus · 12-month contract term, extendable with quarterly reviews.
A dedicated team of professionals focused on efficiency, client satisfaction, and customised solutions.
Client relationship management, contract governance, and strategic account planning.
Day-to-day floor management, workforce planning, and SLA delivery across all client campaigns.
Pan-India recruitment, Versant-based screening, and onboarding for every client engagement.
QA audits, calibration, and structured training programmes that maintain consistent service standards.
Direct access to leadership means issues get resolved in hours, not weeks. Every team lead owns their function end-to-end — from hiring to QA to client reporting — so accountability never gets lost between departments.
Direct answers on footprint, vertical focus, and regional-language readiness.
Speed, compliance, and AI-native operations built for scale.
50 seats live in 30 days – no enterprise lag.
TRAI, RBI, DPDP-aligned from Day 1.
Claude, ChatGPT, Gemini embedded in daily workflows.
10+ languages, CEFR-certified regional hiring.
Hybrid seat + outcome pricing aligns incentives.
Direct access to leadership; issues resolved in hours.
We're ready for a discovery call, a facility walkthrough, or a pilot proposal — within 48 hours of your confirmation.